Question 1

How quickly can you fix my damaged panels?

Accepted Answer

At Holbrook Garage Doors, we understand that damaged garage door panels are both an eyesore and a security concern. In most cases, we can repair or replace damaged panels within 24-48 hours of your call.   For minor dents and cosmetic damage, our technicians can often perform repairs during the initial service visit using specialized tools and techniques. For panel replacements, timing depends on the availability of matching panels for your specific door model. We stock common panel styles and sizes on our trucks, enabling same-day replacement in many cases.  For older or discontinued door models where matching panels may be harder to source, we'll provide honest guidance about whether repair is feasible or if door replacement would be more cost-effective. Our 2-hour response guarantee ensures we'll be at your home quickly to assess the damage and provide a clear timeline for repair.

Question 2

What causes damaged panels in garage doors?

Accepted Answer

Garage door panel damage can result from various causes, and understanding them can help prevent future issues:  Impact Damage: The most common cause is accidental impact from vehicles backing into the door. Even minor contact can dent panels, especially on single-layer steel doors. Installing parking aids like tennis balls or laser guides can help prevent these accidents.  Weather-Related Damage: Severe storms can cause damage through flying debris, hail, or high winds. Massachusetts nor'easters and summer thunderstorms are particularly challenging for garage doors. Insulated, wind-rated doors offer better protection.  Age and Wear: Over time, panels can develop cracks, rust (on steel doors), or warping (on wood doors) due to regular use and exposure to the elements. The constant temperature fluctuations in New England accelerate this wear.  Improper Installation or Maintenance: Doors that aren't properly balanced put uneven stress on panels, leading to premature wear and potential cracking. Regular maintenance helps identify issues before they cause panel damage.  Spring Failure: When a torsion or extension spring breaks, the sudden release of tension can cause the door to slam down, potentially damaging panels. This is why we recommend replacing springs in pairs—to prevent this scenario.  If you notice any panel damage, we recommend prompt repair to maintain your door's structural integrity, weather resistance, and curb appeal. Call us at (781) 737-7798 for a free assessment.

Question 3

Do you offer financing for new wood door installations?

Accepted Answer

Yes! We understand that a new garage door is a significant investment, especially premium wood doors that offer unmatched beauty and craftsmanship. At Holbrook Garage Doors, we offer several financing options to make your dream garage door affordable:  Flexible Payment Plans: We partner with leading home improvement financing providers to offer plans with competitive interest rates and terms ranging from 6 to 84 months. Many customers qualify for promotional rates with 0% APR for qualifying purchases.  Same-As-Cash Options: For those who prefer to pay off their purchase quickly, we offer same-as-cash financing with no interest if paid within the promotional period (typically 6-12 months).  Low Monthly Payments: Our financing partners offer low monthly payment options that fit most budgets, making premium wood doors, insulated steel doors, and contemporary aluminum designs accessible to more homeowners.  Quick Approval: The financing application process is fast and straightforward, often with approval in minutes. Our team can help you apply during your in-home consultation.  Special Offers: We periodically offer special financing promotions and installation discounts. Ask about current offers when you call.  To learn more about financing options or to schedule a free consultation for your wood garage door installation, call (781) 737-7798. Our team will help you find the perfect door and a payment plan that works for your budget.

Question 4

What is your service area coverage?

Accepted Answer

Holbrook Garage Doors proudly serves homeowners throughout the South Shore of Massachusetts. Our primary service area includes:  Core Service Areas: Holbrook (our home base), Brockton, Quincy, Weymouth, Randolph, Stoughton, Canton, Dedham, Norwood, Westwood, and Milton.  Extended Coverage: We also serve surrounding communities including Avon, Abington, Rockland, Hanover, Hingham, Cohasset, Hull, Scituate, Marshfield, Duxbury, and many more.  With our centrally located base in Holbrook, we can reach most South Shore locations within 30-45 minutes, allowing us to maintain our industry-leading 2-hour response guarantee for emergency calls. Whether you're in a busy Brockton neighborhood or a quiet Westwood street, you can count on fast, professional service.

Question 5

What warranties do you offer on repairs and installations?

Accepted Answer

At Holbrook Garage Doors, we stand behind our work with comprehensive warranties:  2-Year Warranty on All Work: Every repair and installation we perform comes with our 2-year warranty covering both parts and labor. If something we installed or repaired fails within two years due to workmanship or parts defect, we'll fix it at no additional cost.  Manufacturer Warranties: New garage doors and openers come with manufacturer warranties that typically range from 1 year to lifetime coverage depending on the component and brand. We'll explain all applicable manufacturer warranties during your consultation.  Extended Protection Plans: For customers seeking additional peace of mind, we offer extended protection plans that cover repairs beyond the standard warranty period.  Our Satisfaction Guarantee: Beyond formal warranties, we're committed to absolute customer satisfaction. If you're not completely happy with our work, we'll make it right. Our 8,623+ satisfied customers and BBB A+ rating reflect this commitment.

Question 6

How do I know if my garage door needs repair or replacement?

Accepted Answer

Knowing when to repair versus replace your garage door can save money and ensure safety. Here are key indicators for each option:  Consider Repair When: • The door is less than 10-15 years old • Issues are isolated to specific components (springs, cables, opener) • Panels have minor cosmetic damage • The door operates but makes unusual noises • Weather seals need replacement • Track alignment is off  Consider Replacement When: • The door is over 15-20 years old • Multiple components are failing simultaneously • Repair costs exceed 50% of replacement cost • Panels are severely damaged or rusted through • The door lacks modern safety features • Energy efficiency is a priority (upgrading to insulated) • You want to improve curb appeal  Free Assessment: If you're unsure, call (781) 737-7798 for a free, honest assessment. Our factory-trained technicians will inspect your system and provide clear recommendations without pressure. We'll never suggest replacement when repair is the better option—our reputation depends on your trust.

Question 7

Are your technicians licensed and insured?

Accepted Answer

Absolutely. At Holbrook Garage Doors, professionalism and safety are non-negotiable:  Licensing: We are fully licensed to perform garage door installation, repair, and maintenance services in Massachusetts. Our business meets all state and local requirements for home improvement contractors.  Insurance Coverage: We carry comprehensive general liability insurance and workers' compensation insurance. This protects you from any liability if an accident occurs on your property during service. We're happy to provide certificates of insurance upon request.  Factory Training: Our technicians are factory trained and certified by major manufacturers including Clopay, Amarr, LiftMaster, and Chamberlain. This specialized training ensures they can properly diagnose issues, perform repairs safely, and install new doors to manufacturer specifications.  Background Checks: For your peace of mind and security, all our technicians undergo thorough background checks before joining our team.  BBB Accreditation: We're proud members of the Better Business Bureau with an A+ rating, reflecting our commitment to ethical business practices.  Veteran Owned: As a veteran-owned business, we bring military discipline, attention to detail, and commitment to service to every job.

Question 8

What should I do if my garage door won't open?

Accepted Answer

A garage door that won't open can be frustrating and inconvenient. Here's a quick troubleshooting guide:  Check the Obvious First: 1. Ensure the opener is plugged in and receiving power 2. Check your remote batteries—this is the most common culprit 3. Look for the wall switch to see if the opener works from there 4. Check if the door is locked (many doors have a slide lock)  Safety Sensor Issues: • Check that nothing is blocking the safety sensors at the bottom of the door tracks • Clean the sensor lenses—dust and spider webs can interfere • Verify the sensor lights are on (typically one has a green light, one amber) • Realign sensors if they've been bumped  Listen for Clues: • If the opener runs but the door doesn't move, the belt/chain may have broken • If you hear clicking but nothing happens, it could be a gear or electrical issue • Complete silence may indicate a power problem  Emergency Release: If you need to operate the door manually, pull the emergency release cord (usually a red rope hanging from the trolley). Then lift the door by hand—if it's heavy or doesn't stay up, the springs may be broken.  When to Call a Professional: • If springs are broken (visible gap in torsion spring, or extension spring hanging loose) • If the door is off the tracks • If you hear grinding or scraping noises • If the problem isn't obvious  Call Holbrook Garage Doors at (781) 737-7798 for fast, professional diagnosis and repair. With our 2-hour response guarantee, we'll have you back in operation quickly.

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